Terms and Conditions

Scion Growth Solutions (Pty) Ltd (“Scion”, “we”, “us”) is a private company registered in South Africa under registration number 2026/595150/07, based in East London, Eastern Cape, South Africa. You can contact us at info@sciongrowthsolutions.com.

These terms apply to use of this website and, together with each signed proposal, statement of work or service agreement, to the services we supply. Where a signed agreement conflicts with these terms, the signed agreement prevails.

Scion provides managed outbound sales, website design and development, web applications and business software, SEO and related growth services. The specific services, deliverables and exclusions for each engagement are set out in the applicable proposal.

Prices published on this website are starting prices in US dollars and exclude applicable taxes. Quotes and proposals are valid for the period stated in them. Estimates are not fixed prices until scope, dependencies, timing and commercial terms are accepted in writing.

A proposal is accepted when you sign it, confirm acceptance in writing, pay the deposit or instruct us to begin work, whichever happens first. Acceptance creates a binding agreement on the terms of the proposal and these terms.

Deliverables, exclusions, milestones and revision allowances are defined in the proposal. Work outside the agreed scope requires a change request, which may adjust fees and timelines. We will confirm the impact of a change in writing before carrying it out.

Fees, payment dates and payment methods are stated in the proposal or invoice. Unless otherwise agreed, invoices are due by the date stated on them. Where an undisputed amount is overdue, we may pause work or access to deliverables after giving reasonable written notice.

Projects may require a deposit before work begins. Deposits reserve delivery capacity and fund discovery, planning and setup. Refunds of deposits are dealt with in our Refund Policy.

Retainers such as managed outbound sales and SEO are billed per billing period as set out in the proposal, and continue for the minimum term and notice period stated in the proposal. Either party may end a recurring service by giving the agreed notice.

You agree to provide timely approvals, accurate information, lawful content, access to the systems and accounts we need, a responsible contact person and any third-party permissions required. Delays in these inputs may shift delivery dates and, where they cause additional work, fees.

Websites are built and tested against the agreed scope and supported browsers and devices. You are responsible for approving final content and for the lawfulness of material you supply. Post-launch support is limited to the period stated in your package or proposal.

Web applications and business software are developed against the agreed scope, usually in phases or milestones. Material defects reported within the agreed support period are assessed against the accepted scope. Software may rely on third-party platforms and APIs whose availability, pricing and policies are outside our control.

SEO work aims to improve organic visibility, increase qualified search traffic and build long-term search authority. Search engines control rankings and change their systems regularly, so we do not guarantee any ranking, traffic or revenue outcome. We commit to carrying out the agreed activities and reporting on them.

Managed outbound sales services provide the agreed sales activity, management and reporting. Prospect response, appointments, conversions and revenue depend on factors including your offer, pricing, market, data and fulfilment, so we do not guarantee appointments, sales or other outcomes. You are responsible for ensuring that any contact data you supply may lawfully be used.

Each party keeps its pre-existing intellectual property. Unless the proposal says otherwise, ownership of the final custom deliverables transfers to you once all fees for them are paid in full. Scion keeps its pre-existing tools, code libraries, methods and know-how, and grants you a licence to use any of them that are incorporated into your deliverables. Third-party components remain subject to their own licences.

Domains, hosting, software subscriptions, payment providers, advertising platforms and other third-party services carry their own fees and terms. We are not responsible for their outages, pricing or policy changes.

Unless your proposal includes hosting, you are responsible for your hosting and domain accounts and their fees. Where we set up or manage hosting for you, the hosting provider’s terms and uptime commitments apply, and we will give you the access you need to your accounts.

Maintenance, backups, updates and ongoing support are included only where the package or proposal says so. Other support and changes after the included period can be quoted separately.

Each party will keep the other’s non-public business and technical information confidential and use it only for the engagement, except where disclosure is required by law.

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and our Privacy Policy. Where we process personal information on your behalf, we do so as an operator on your instructions and apply appropriate security safeguards.

To the extent permitted by law, neither party is liable for indirect, special or consequential loss, including loss of profit or data. Scion’s total liability arising from an engagement is limited to the fees you paid for the affected service in the period stated in the applicable agreement. Nothing in these terms limits liability that cannot lawfully be limited, including rights under the Consumer Protection Act, 2008 where it applies.

You may cancel a project or service by written notice. You remain responsible for work performed, committed third-party costs and any notice period or minimum term in the proposal, as set out in our Refund Policy. Where the Electronic Communications and Transactions Act, 2002 or the Consumer Protection Act, 2008 gives you a cooling-off or cancellation right, that right applies.

Either party may terminate an engagement if the other commits a material breach and does not remedy it within a reasonable period after written notice. On termination, you must pay for work completed, committed third-party costs and authorised work in progress.

The parties will first try to resolve any dispute through good-faith discussion between senior representatives. If that fails, either party may refer the dispute to mediation or to a competent court.

These terms and any agreement for our services are governed by the laws of the Republic of South Africa. Questions about these terms can be sent to info@sciongrowthsolutions.com.